Returns :
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase which you can locate from your order confirmation or in your Account under the Orders tab.
To initiate a return, you can contact us at support@divinecanopybeds.com. Or go to the Orders tab under your Account(If you created an Account with DivineCanopyBeds.com)
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package depending on your location and the proximity to our closest delivery Center. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@divinecanopybeds.com or Call us at: 617-362-7377
Damages and Defects
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at Support@divinecanopybeds.com or 617-362-7377
Common Questions on Returns and Refunds:
Most items can be returned within 30 days of delivery; however, some items are not eligible for return. Additionally, a modified return policy applies to some products, including mattresses and large appliances. For more details, please read our Return Policy. further below
Returns are seamless and easy, and you can do it online!
Return shipping costs (if applicable) will be deducted from your refund and can vary depending on the item/location of the return.
For items delivered via UPS or FedEx: Print the shipping label from your return confirmation email, and bring the package to a nearby drop-off location.
For large, heavy, or fragile items delivered via special carrier: Follow the same steps above, but instead of printing a shipping label, we’ll coordinate for the carrier to pick up the item at your convenience.
In most cases, when returning an item, you can choose between receiving a refund to your original payment method or store credit. We will always refund to the orignal payment method by default if no store credit is chosen.
Where applicable, your return ship fee will be automatically deducted from the refund amount.
